• Microsoft Dynamics CRM 4.0 (Development/Customization):  
  • Microsoft CRM is designed for maximum flexibility.  It adapts to meet business and industry-specific needs for small to mid-market businesses.   
  • Advanced Customizations:  Microsoft CRM offers a rich environment for advanced customizations, including open application programming interfaces (APIs), and a comprehensive Software Development Kit (SDK).
  •       - Customize for your company's specific needs to provide a distinct market advantage.
  •       - Build customized integrations with third-party business solutions and applications
  •       - Extend the solution to Web services - for example; automatically perform credit checks whenever
  •         new opportunities are created in Microsoft CRM.  
  •       - Enhance the functionality of Microsoft CRM to fit specific verticals and industries, or build new
  •         applications on top of the Microsoft CRM platform.
  • Tailor forms and views:        
  •        - Add new fields to the Microsoft CRM database schema to fit the data needs of a specific industry or
  •          business.
  •       - Customize virtually any form within Microsoft CRM - accounts, contacts, opportunities, cases,
  •         orders, and more - so that you capture and manage the exact data you need to increase sales and
  •         service effectiveness.
  •       - Modify information views across the solution so that users can see critical information at a glance
  •         and sort data across records according to specific business needs.
  • Modify business management settings:  
  •       - Flexible default settings let you accurately mirror your business model by mapping organizational
  •         structures, including departmental, management and team structures.
  •       - Ensure information is protected, yet accessible, by selecting from a wide range of user roles and
  •         access rights, or modify or create roles that fit unique needs.
  • Automate business processes with workflow:  
  •       - Set up and modify rules that automate business processes, including leads routing and notifications,
  •         opportunity and pipeline management, case management, and data transfer to other applications.
  •       - With the industry-leading sales methodology included with Microsoft CRM, or build in your own
  •         methodology, to automate stages in the selling process and establish milestones for assessing sales
  •         activity.
  •       - Create customized e-mails and set up specific rules for automatic order fulfillment notification, leads
  •         and opportunity follow-ups, service requests follow-ups, and more.